Frequently Asked Questions (FAQ)

Welcome to the Frequently Asked Questions (FAQ page). Below we have answered the most common questions visitors ask.

If you find that your question is not answered on this page, please feel free to call us between 8am-5pm on 03 9722 1202.

Q: What are your business hours?

A: We are open 8:00 to 5:00 daily except on Christmas Day, New Years day and Good Friday

Q: How are boarding charges calculated?

A: Daily charges are calculated as follows. You will be charged for the day your pet is left for boarding regardless of the time of drop-off. Providing your pet is collected before 10:00 am you will not be charged for that day

Q: What is the daily charge to board my pet?

A: See Prices Page for current prices

Q: Will my dog be warm?

A: Yes all our kennels are roofed and provide a good sheltered environment for your pet.

Q: My dog is spoilt, will it be lonely?

A: No. Your pet will get plenty of interaction with other dogs and kennel staff who routinely monitor your pet throughout the day.

Q: My dog is a fussy eater, what do you feed them?

A: We feed dogs only premium dry foods such as Pro Plan. Royal Canin, Eukanuba, Bonnie, cooked chicken or beef and vegetable loaves. These products are readily eaten by the most fussy dog.

Q: Are the pens big enough?

A: Yes all our pens are legally big enough for two dogs. And we have large play yards too.

Q: My dog is very friendly, can it board with a friend?

A: We can only mix two dogs if the owners consent and the two dogs are compatible. Under no circumstances will more than two dogs be boarded together because of Victorian State Government boarding regulations.

Q: What vaccinations will my dog require?

A: C4 Vaccine minimum, which covers Distemper, Hepatitis, Parvo Virus and Canine Cough. We prefer C5 and this will give your dog a greater level of immunity to Canine Cough.

Q: Will my cat be on its own? I have seen catteries where 10-15 cats share a common pen.

A: Yes, if you have one cat. Cats from different households are never mixed, however two cats from the same family can share the same pen.

Q: What do you feed cats?

A: For cats we have a large variety of foods including quality brand named tinned foods, fresh minced kangaroo, beef mince, cooked chicken and beef products, and premium quality dry food.

Q: What vaccinations should my cat have?

A: F3. Your vet will advise you on levels of vaccinations.

Q: Can my dog be trained while boarding?

A: Yes. We have various training programs to cater for your needs.

Q: Will my dog obey me when it comes home?

A: Yes. During the stay, we will train your dog thoroughly, and during the hand-over lesson make sure you know how to control the dog.

Q: My dog has been trained, can he have Refresher Training during boarding.

A: Certainly, many owners take the opportunity to have Refresher Training.

Q: I have been trying to train my dog with no success, can you help?

A: We have helped many owners with a similar problem. We specialise in Problem Solving.

Q: When is Homestead Kennels open for business?

A: We are open every day between 8am and 5pm with the exception of Christmas Day, New Year's Day and Good Friday.

Q: I will be leaving for my holiday early in the morning, how can I get my pet to the Kennel?

A: Easy. Our popular pickup and delivery service will solve the problem. This service is available Monday to Friday. We are always on time.

Q: What happens if my pet gets sick during the stay?

A: We prefer to use your vet, but if distance becomes an issue we have access to several vets should an emergency arise.